terms of service

1 tour services
1.1 included
  • private tour
  • tour host
  • hotel pick up & drop off
  • transportation on an air-conditioned minivan
  • onboard free Wi-Fi
  • courtesy waters
  • liability insurance, following the applicable law
  • personal accident insurance, following the applicable law
1.2 excluded
  • meal expenses
  • entrance fees
  • accommodation expenses
  • costs of a personal nature
  • additional expenses not previously agreed upon reservation

bedrocktours operates under a non-smoking policy in all its transportation services

 

2 booking

Reservation of the tour service and respective date is considered upon the payment of 50% of the service total.

Changes to the tour service date are subject to availability and can only be made once.

 

3 payment

The total amount of the tour service is due in two different stages:

  • 50% of the service total upon reservation, regardless of the date on which it is made;
  • The remaining 50% should be paid up to 20 days before the tour service.
4 cancellation

The client can cancel the tour service any time under the following cancellation terms:

  • until 20 days before the tour service date with full reimbursement of the total amount for the reservation;
  • until 15 days before the tour service date with 50% reimbursement of the total amount for the reservation;
  • less than 15 days before the tour service no refund shall be owed.

bedrocktours reserves the right to cancel the activity under the following terms:

  • until 20 days of its commencement, in case the minimum number of required participants is not reached. If this case, the client will be notified and reimbursed by bedrocktours in 100% of the amount received.
5 liability

Company Liability

bedrocktours is a tourism enterprise which may outsource workforce or services form other companies for its activity.

Bedrock Tour programs may be pre-defined programs or custom made programs according to the needs of each client.

Client Liability

The client should respect the current legislation in force, regarding all activities organized within bedrocktours range, without neglecting social and environmental protection standards.

6 non liability clauses

bedrocktours is not responsible for any accident or loss, to any degree, relative to any issue in the course of their activities either caused, provoked or exacerbated by the client, by third parties or even by guides, bedrocktours partners or hired personnel, except when the legislation in force establishes otherwise.

bedrocktours is not responsible for excess or oversized baggage, because of a lack of notice, if it can’t be transported in the reserved vehicle.

bedrocktours reserves the right to either alter or cancel the activities whenever safety issues and causes of force majeure, namely due to weather conditions or roadblocks, are considered. Whenever a situation requiring any change arises, the person responsible for the company on-site shall be solely responsible for the decision taken.

If it proves impossible to provide one or more services for reasons that are strange to bedrocktours, there will be replaced by equivalent services.

 

tax included prices